CAN I TRACK MY ORDER?
Yes, you can see the updated status of your order in real time. Just go to your conformation email sent by us and click on your tracking number.
HOW LONG WILL MY ORDER TAKE TO REACH ME?
Orders usually take 3-10 business days. At most 14 business days depending on the high demands. Please note orders take 3-5 business days to process order before shipping out.
MY ORDER HASN'T ARRIVED YET.
Please check the following before contacting our customer service team:
Check to see if you have received an email confirming your order has been shipped.
Check the tracking information that is included in your conformation email.
Check emails, phone calls and attempted deliver cards by shipping courier, it may be your package is being held at your local post office awaiting pick up or redeliver.
Please contact the shipping company and email us at freshandflycrew@gmail.com and we'll do our best to resolve the issue as quickly as possible.
I RECEIVED MY ORDER BUT ONE OF MY ITEMS ARE MISSING, WHAT SHOULD I DO?
Some orders items may be shipped separate. If an item is missing from your order please email us your order number and we will assist you right away.
DO YOU ALLOW RETURNS?
Unfortunately, we do not except returns or exchanges. If you have any issues with your order Please email us with your order number to freshandflycrew@gmail.com
WHICH COUNTRIES DO YOU SHIP TO?
We ship worldwide!
ARE-OUT-OF-STOCK ITEMS RESTOCKED?
If an item is out of stock, we will try to restock it as soon as possible.
IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA EMAIL ABOUT FLY KICKS LATEST NEW PRODUCTS AND OFFERS?
Yes, sign up for our newsletter you will receive information on latest products, offers and discounts.
CAN I CANCEL MY FLY KICKS NEWSLETTER SUBSCRIPTION?
You can easily cancel your subscription by clicking on the newsletter menu. Fill in the details and select send.
HOW CAN I BE SURE THAT I'VE MADE MY PURCHASE CORRECTLY?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact us at freshandflycrew@gmail.com
CAN I CANCEL MY ORDER?
Unfortunately, once a order is placed it cannot be cancelled. If you have an issue with your order email our customer service at freshandflycrew@gmail.com
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
If you were to accidentally receive an item that you did not order, please contact our customer service at freshandflycrew@gmail.com